“Always Up” IT: Beyond SLA’s

By CIO Talk Radio
6 August 2008 at 09:00 AM Central
URL: www.ciotalkradio.com/archives.html

Steven Rubinow
Executive Vice President & Chief Information Officer, NYSE EURONEXT

Steve Rubinow is Executive Vice President and Chief Information Officer, NYSE Euronext. Prior to joining NYSE Euronext, Steve was Chief Technology Officer of Archipelago Holdings, Inc, prior to its merger with the NYSE in 2006. He was Chief Technology Officer since July 2001 for Archipelago, whose staff is located in Chicago, New York, Orlando and San Francisco.

Prior to Archipelago, Steve worked in Silicon Valley as Senior Vice President and Chief Information/Technology Officer at NextCard, Inc., a leading Internet provider of consumer credit that had a successful IPO in 1999, and was responsible for all aspects of the technology. Prior to joining NextCard, he was the Chief Information Officer at another successful start-up, AdKnowledge, Inc. which was acquired by CMGI in 2001.

Steve was Vice President, Corporate Management Information Systems at Fidelity Investments where he developed an Information Architecture to integrate the information housed in a vast array of software and hardware technologies across Fidelity’s 40+ divisions. He also developed critical systems for use in the core mutual fund investment area and evaluated new companies as potential candidates for investment by Fidelity Ventures. He served on the adjunct faculty in Computer Science at DePaul University from 1986-1994, where he taught undergraduate and graduate classes in database technology and analytic systems.

Imad Mouline
Chief Technology Officer of Gomez, Inc.

Imad Mouline has years of software architecture, research and development experience. Prior to Gomez, Imad held the position of chief technology officer at S1 Corp, where he played a variety of roles across various departments.Previous to that, Imad served as director of engineering in the office of the CTO at BroadVision later acquired by Interleaf. At Interleaf, Imad held various roles, and served as the director of engineering for product architecture. Imad has been a speaker at various user conferences and technology events (e.g., Interop, Internet Retailer Conference, Social Networking Conference, MIT CIO Symposium).

Many organizations require virtually 100% uptime. This means more than just implementing internal or vendor SLA’s. How exactly do you train people and develop a 100% uptime culture? What kind of technologies and processes do you have to put in place?

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